Facts about Heraklea


  • FIRST agency specialized in mystery shopping in Croatia
  • the ONLY company in Croatia which is member of MSPA (Mystery Shopping Providers Association – international expertise mystery shopping association)
  • on the market since 2002
  • We cooperate with 250 clients from 25 different fields and continuously participate in numerous international projects
  • We wrote the first expert book on mystery shopping in the world – Measuring Management and The Moment of Truth, Manual for super service, Booklet on mystery shopping in Croatian etc.
  • We write articles, case studies, give lectures, write a newsletter and blog on mystery shopping and we organise a Mystery shopping day
  • We continuously organise pro bono researches on service quality with the aim of raising awareness about service quality
  • Our performance has been awarded many times – MSPA Marketing&PR Award, MSPA Hall of Fame Award, Croma Manager of the Year


2. THE GREATEST NETWORK OF MYSTERY SHOPPERS – 600 educated and motivated freelancers around Croatia

3. RAPID RESULTS – all information from the spot of sale available in our own web application, Marti 3.1., within 24 hours of the visit

4. REGIONAL AND WORLD COVERAGE – in the area of former Yugoslavia and all other countries together with other MSPA and IMSA members

5. As our client you will gain control over what is really going on at points of sale, improve your services and increase sales, and you will additionally also get:

  • Free entry to the Mystery shopping day, central annual event with prominent foreign and domestic experts providing the most recent discoveries in mystery shopping and related industries
  • Free participation in Partner day – socialising of all Heraklea’s partners and suppliers with great possibilities of networking
  • Free advices on how to improve service quality
  • Free articles from the area of service quality improvement
  • Opportunity to win the Award for dedication to service quality etc.

Ovaj post je dostupan i na: Croatian

Izrada: Cingel d.o.o.