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Why should you choose us? |
1. EXPERTISE AND EXPERIENCE
We are the FIRST specialized mystery shopping agency in Croatia
We are the ONLY company in Croatia which is the member of MSPA (International Međunarodnog strukovnog udruženja za mystery shopping)
WE have been on the market for 7 years
We cooperate with more than 150 clients from 25 different fields and continuously participate in numerous international projects
We wrote the first expert book on mystery shopping in the world – Measuring Management and The Moment of Truth, Manual for super service, Booklet on mystery shopping in Croatian etc.
We write articles, case studies, give lectures, write a newsletter and blog on mystery shopping and we organise a Mystery shopping day
We continuously organise pro bono research on service quality with the aim of raising awareness about the need for it
Our performance has been awarded many times – MSPA Marketing&PR Award, MSPA Hall of Fame Award, Croma Manager of the Year
2. THE GREATES NETWORK OF MYSTERY SHOPPERS – 600 educated and motivated freelancers around Croatia
3. RAPID RESULTS – within 24 hours you can see all information in your own web application for mystery shopping, Marti 3.0.
4. REGIONAL AND WORLD COVERAGE - on the area of former Yugoslavia and all other countries together with other MSPA and IMSE members
5. As our client you will gain control over what is really going on at points of sale,
You will improve your services and increase sales, and you will additionally also get:
Free entry to the Mystery shopping day, central annual event with prominent foreign and domestic experts providing the most recent discoveries in mystery shopping and related industries
Free participation on Partner day – socialising of all Heraklea partners and suppliers
Free advice on how to improve service quality
Free articles from the area of service quality improvement
Opportunity to win the Award for dedication to service quality etc.
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